Preface
First Aid Today takes the privacy of its costumers very seriously, and seeks to uphold principles of confidentiality in all its processes. First Aid Today’s storage and use of customer information complies with the legislative requirements contained in the Privacy Act 1988 and Australian Privacy Principles (APPs). In particular, First Aid Today treats any Personal Information lawfully, and will immediately notify the regulator of any potential breach of the Information Privacy Act 2009.
Personal and sensitive information
The steps First Aid Today uses to protect your personal information and privacy are contained within this Privacy Policy. In relation to ‘Personal Information’, this is any information that may be used to identify you, including, but not limited to, your contact details, name, financial information, credit card details, demographic information and address. Further information relating to ‘Personal Information’ can be found in the Privacy Act 1988. First Aid Today may be lawfully required to acquire this information in order to provide our courses to you. We may also require ‘Personal Information’ when collecting feedback, or to verify your identity when responding to communication by First Aid Today staff. When collecting ‘Personal Information’ we will advise you of where to locate this Privacy Policy so you may be ensured of the confidentiality of your ‘Personal Information’. ‘Sensitive Information’ (as defined in the Privacy Act 1988) can include, but is not limited to, information or an opinion about an individual’s race, ethnicity, health information or beliefs. We may be required to acquire ‘Sensitive Information’, but we will ask for your consent before doing so.
Data protection
After collecting your information, whether it is personal or sensitive, First Aid Today will ensure confidentiality and privacy. First Aid Today’s website and systems are consistently updated to ensure online security measures are of the highest standard. Security and encryption measures ensure customers can feel comfortable with the privacy of the data they provide. All credit card and payment information is processed securely. You are able to visit our payment merchant’s privacy policy for more information.
Any information you provide to First Aid Today will only be kept if required or express permission is granted. Reasonable steps to securely destroy or de-identify pieces of personal information once they are no longer needed will be taken. If data is de-identified, we will not use re-identification methods without the express consent of the relevant customer or individual.
Staff commitment to privacy
This Privacy Policy is disseminated among First Aid Today’s employees, with each employee being required to read and agree to the policy before beginning work for First Aid Today. In this way, employees are aware of their responsibility to protect the privacy of First Aid Today customers and individuals interacting with First Aid Today at all times. Information will only be shared with employees on a need-to-know basis, to enhance the service provided to customers.
Privacy and third parties
First Aid Today is committed to only sharing information with organisations when legally required. For example, certain information may be shared with the Australian Skills Quality Authority (ASQA) to meet compliance requirements. In cases where we are not legally required to share your information, you will be contacted in writing and we will seek permission to disclose your information. We will seek permission using an information release form in these circumstances. First Aid Today will never sell, share or deal in your information. Any third party we deal with, regardless of their authority, must meet our privacy standards. First Aid Today management will raise concerns about the privacy standards of other organisations with relevant authorities if required.
As with other consultants, First Aid Today serves ads to customers using Google. Google may collect anonymous information regarding your visit to our website. You are able to view the Google Privacy Policy if you wish. Any anonymous information gathered as a result of individuals interacting with our websites may be used as part of Google Analytics or other services. Google uses information gathered by its users to inform data-driven marketing practices. First Aid Today reserves the right to create statistics based on anonymous data, but will not create statistics based on data that personally identifies a customer. Any non-personal information or communication provided by the customer, or that First Aid Today acquires from third parties that do not require conditions of confidentiality may be used, disclosed and kept by First Aid Today. We require customers to agree that all communication provided to us is truthful and legal for First Aid Today to possess.
Customers and individuals visiting First Aid Today’s website should be aware that First Aid Today does not take responsibility for the privacy practices of websites we provide hyperlinks to. Any hyperlinks provided on First Aid Today’s website are intended to improve the individual’s visit, and do not necessarily constitute endorsement. Where reasonably practicable we will endeavor to hyperlink exclusively to secure websites.
Email Communication
In relation to email communication, First Aid Today may be required to provide you with updates related to our internal policies or changes to external regulations. First Aid Today may also send promotional emails to you. You are able to unsubscribe from these communications at any time by selecting the unsubscribe option or advising First Aid Today of your desire to unsubscribe via written communication (email). We will ensure you are unsubscribed as quickly as is reasonably practicable.
Updates to this Policy
First Aid Today may be required to periodically update our Privacy Policy to account for changes to internal policies and procedures, as well as external changes to legislation and licensing requirements. When a change to our Privacy Policy occurs, we will upload the updated policy to our website and update the policy within this customer Handbook (which can also be found on the First Aid Today website). Customers are advised to return periodically to revisit this Privacy Policy and check for any changes.
User consent
By using our website and customer management system you are consenting to the collection and use of your personal information as set out in our Privacy Policy. As a result, we require you to read this information and report any queries or concerns to First Aid Today.